We want to give you a Worry-Free Shopping experience~
Our products go through a strict Quality Inspection Process before being shipped out.
Please carefully check your size before placing an order. Different items have different measure standards so we suggest you refer to the size charts on our product pages.
If you have received a defective or damaged item, the wrong size, or the wrong product please contact us immediately. We’ll get back to you with solutions in 1 working day. Please understand that items that don’t have any kinds of above problems will not be unconditionally returned or replaced.
Returned goods need to be shipped back to us and go through an inspection, and the refund will be made in 5 working days. However, shipping fees are non-refundable because they are the cost of each shipping service.
Please notice that our warranty is for 30 days. Services are closed after the timeframe.
- For hygiene purposes, underwears, bodysuits, swimming suits, and accessories are non-refunded nor returnable.
- Returning packages need to remain in good condition with the products unworn and unused before being shipped back to us. Damaged, washed, and altered items will not be accepted.
- Before making the shipping for return, please inform our customer service team with the reasons specified.
- We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
- Purchases made with coupons cannot be returned or exchanged. If you made a purchase with a combination of a coupon and a regular form of payment, only the amount exceeding the coupon value is refundable.
How to Create a Return
- Contact Customer Service first and include the following info in your letter:
Account Email Address
Pictures as evidence (Optional)
- Wait for confirmation for returning orders.
- Ship out returning package to the given address, and email us the tracking info.
- Refund within 5 working days automatically after it’s received and inspected.
*Please notice that not all returning request can be all unconditionally approved. It’s important for you to get familiar with our Refund and Returning Policy before making a request, where we have clearly claimed acceptable conditions.
How to Reach Us
Contact us and describe the issue in detail, including the return reason, along with your order number. For defective, incorrect, or not as described items, please send us a clear picture or video of the problem. For returns, please make sure you have confirming all the details via email with Customer Service team before shipping out the package.
Return Address: 5215 S BOYLE AVE Vernon CA 90058
Consignee: Noya Smith
* Note: We currently are unable to offer a free returns service, so return and exchange shipping must be made at your own cost. To ensure a successful return, please return using a standard shipping service that provides tracking.
For returned items, we will need 5 business days upon receiving your item(s) to process the solution. Another 5 working days for Paypal account refunds.
Please contact Service@petalcloset.com for further help. We will do our very best to help you and reply to all messages within 24 hours